Calling Plans and features (FAQs)

euSMART Frequently Asked Questions

euTALK Frequently Asked Questions

euTALK+12 Frequently Asked Questions

euTALK+18 Frequently Asked Questions

euBIZ Frequently Asked Questions

euTALK

How much does the euTALK package cost?

euTALK customers pay £7.25 per month (incl. VAT) if paid by direct debit. Payments by other methods incur a £1.00 surcharge.

What is the euTALK service?

You can enjoy FREE calls, for up to one hour per call, to all UK landlines at any time.

How much will my calls cost?

All calls to any UK landline number at any time are FREE, for up to one hour per call, and are charged at 2.5 pence per minute (incl. VAT) thereafter. Please note that this excludes calls to non-geographic numbers such as 08xxx, 09xxx, mobiles and premium rated numbers.

Can I switch to euTALK from my existing package?

Yes, if you switch from your existing service package, your new euTALK service will take effect within 24 hours. (IDA may take a little longer.)

Can I add or remove service extras in any month?

Customers who are on the new service package may add or remove any product extras. All changes will be effective from the 1st day of the following month, for a minimum of one month.

Can I carry over unused minutes on my mobile service extra to the following month?

Unused minutes cannot be carried over to the following month.

Does a minimum contract term apply?

No, there is no minimum contract term for the euTALK service.

Will I be charged if a call runs longer than 60 minutes?

Yes, all calls of greater than 60 minutes duration incur a minimum call charge of 4.7p for the first minute and a standard rate of 2.5p per minute thereafter, both incl. VAT.

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euTALK+12 Frequently Asked Questions

How much does the euTALK+12 package cost?

euTALK+ 12 customers pay £7.25 per month (incl. VAT) if paid by direct debit. Payments by other methods incur a £1.00 surcharge.

What is the euTALK+12 service?

You can enjoy FREE calls, for up to one hour per call, to all UK landlines at any time, and FREE calls, for up to one hour per call, to 28 different countries.

Does this UK residential landline product have a minimum contract period?

Yes, a 12-month contract.

Will these products replace the existing euTALK residential landline product in the UK?

No, euTALK will remain to offer customers the choice of a non-contract service.

What is the penalty for cancelling your service before the end of the contract period?

100% of the total remaining monthly service charges payable had the contract run to the end of its term.

How much will my calls cost?

All calls to any UK landline at any tim eare FREE, for up to an hour per call, and are charged at 2.5 pence per minute (incl. VAT) thereafter. Please note that this excludes calls to non-geographic numbers such as 08xxx, 09xxx, mobiles and premium rated numbers.

Are there any bolt-ons (service options) associated with these services?

No, there are no bolt-on services associated with this product.

Is there a cooling off period and how long is it?

You have 14 calendar days in which to cancel your service if you so wish.

Can I change to another Euphony landline service at anytime?

You may change your service once the 12-month contract period is over.

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euTALK+18 Frequently Asked Questions

How much does the euTALK+18 package cost?

euTALK+18 customers pay £1 a month for the first 6 months and £5.99 per month thereafter if paid by direct debit. Payments by other methods incur a £1.00 surcharge. (Prices incl. VAT)

What is the euTALK+18 service?

You can enjoy FREE calls, for up to one hour per call, to all UK landlines at any time, and FREE calls, for up to one hour per call, to 28 different countries.

Does this UK residential landline product have a minimum contract period?

Yes, an 18-month contract.

Will this product replace the existing euTALK residential landline product in the UK?

No, there are no bolt-on services associated with this product.

What is the penalty for cancelling your service before the end of the contract period?

100% of the total remaining monthly service charges payable had the contract run to the end of its term.

How much will my calls cost?

All calls to any UK landline number at any time are FREE of charge, for up to one hour per call, and are charged at 2.5 pence per minute (incl. VAT) thereafter. Please note that this excludes calls to non-geographic numbers such as 08xxx, 09xxx, mobiles and premium rated numbers.

Are there any bolt-ons (service options) associated with these services?

No, there are no bolt-on services associated with these products.

Is there a cooling off period and how long is it?

You have 14 calendar days in which to cancel your service if you so wish.

Can I change to another Euphony landline service at anytime?

You may change your service once the 18-month contract period is over.

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euSMART Frequently Asked Questions

How much does the euSMART package cost?

euSMART customers pay £2.99 per month (incl. VAT) if paid by direct debit. Payments by other methods incur a £1.00 surcharge.

What is the euSMART service?

The first hour of every UK landline call is FREE in the evenings and over weekends.

How much will my calls cost?

Evening and weekend calls to any UK landline number are FREE of charge, for up to an hour per call. Daytime calls are charged at 2.9 pence per minute (incl. VAT). Please note that this excludes calls to non-geographic numbers such as 08xxx, 09xxx, mobiles and premium rated numbers.

Can I switch to euSMART from my existing package?

Yes, if you switch from your existing service package your new euSMART service will take effect within 24 hours. (IDA may take longer.)

Are there any bolt-ons (service options) associated with this service?

No, there are no bolt-on services associated with this product.

Does a minimum contract term apply?

No, there is no minimum contract term for the euSMART service.

Will I be charged if a call runs longer than 60 minutes?

Yes, all calls of greater than 60 minutes duration incur a minimum call charge of 4.7p for the first minute and a standard rate of 2.9p per minute thereafter, both incl. VAT.

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euBIZ Frequently Asked Questions

How much does the euBIZ+ package cost?

euBIZ+ customers pay £5 per month if paid by direct debit. Payments by other methods incur a £1.00 surcharge.

What is the euBIZ+ service?

The first 5 minutes of every local and national call at any time are absolutely free up to a maximum of 1000 minutes every month.

How much will my calls cost?

A standard rate of 1.9 pence per minute applies to local and national calls in excess of 5 minutes.

Can I switch to euBIZ+ from my existing package?

Yes, if you switch from your existing service package your new euBIZ+ service will take effect within 24 hours. (IDA may take longer.)